SETA - INFORMATION TECHNOLOGY

SYSTEM SUPPORT

NQF LEVEL 5

Sys Test 5 Image

The Purpose of this qualification may be stated as:
To develop learners with the requisite competencies against the skills profile for the systems support career path (The overarching aim being to develop a broader base of skilled ICT professionals to underpin economic growth)

The qualification may be acquired in the traditional way of formal study as well as in the workplace, through learnerships. Acquiring the qualification through learnerships has the potential of addressing the problems of the past, where newly qualified people getting into the industry struggled to get employment, because they were required to have practical experience. The workplace experience can now be gained while acquiring the qualification through the various learnership schemes that are planning to use this qualification.

A qualifying learner at this level will be a well-rounded IT professional building on foundational technical skills acquired at NQF level 4, via the National Certificate in IT Technical Support or equivalent. This qualification is expanding the Specialisation started at NQF level 4 into the core field of networking and support, with further Specialisation (s) into IT Support fields or in any other related vertical or enabled markets.

Admission Requirements

Grade 12 Pass or Equivalent (NQF Level 3)

English Pass of 50% and Above

Mathematics Pass of 50% and Above

Mathematics Literacy Pass of 50% and Above

Career Opportunities

  • ICT Networking & Support Specialist
  • ICT Support Technicians
  • Server Operator
  • Help Desk Support
  • Call or Contact Centre Customer Services
  • IT System Support Technician
  • Network Administrator
  • Network Designing
  • Computer Sales

Duration

Full Time – On Campus

Day Classes : Mon- Friday

CREDITS

147

SAQA ID

48573

Course Outlines

  • Explain the principles of business and the role of information technology
  • Administer security systems for a multi-user computer system
  • Test Networked IT systems against given specifications
  • Install high-volume/High-Speed computer cabling for server computer system
  • Maintain and repair a server computer to module level
  • Test Networked IT systems against given specifications
  • Maintain and repair scanning systems
  • Maintain and repair computer printers
  • Maintain and repair colour photocopiers/printers
  • Install a server computer and peripherals
  • Install and commision multi-user application software for a server computer
  • Install and commission multi-user system software on a server computer
  • Demonstrate appropriate customer care in the context of IT support, according to a Service Level Agreement
  • Describe enterprise systems management and its role in IT systems support
  • Demonstrate an understanding of change management for computer systems
  • Create database access for a computer application using structured query language
  • Demonstrate an understanding of Computer Database Management Systems
  • Administer a local area computer network
  • Demonstrate an understanding of different computer network architectures and standards
  • Demonstrate an understanding of issues affecting the management of a local area computer network (LAN)
  • Demonstrate an understanding of local area computer networks, by installing a networked workstation
  • Demonstrate an understanding of Wide Area Computer Networks (WAN`s), comparing them with Local Area Networks (LAN`s)
  • Work as a project team member
  • Conduct a technical practitioners meeting
  • Demonstrate an awareness of ethics and professionalism for the computer industry in South Africa
  • Demonstrate an understanding of estimating a unit of work and the implications of late delivery
  • Use computer technology to research a computer topic
  • Support a local area computer network
  • Monitor and maintain a multi-user networked operating system
  • Install and configure a multi-user networked operating system
  • Install and commission a local area computer network
  • Design a local area computer network for a departmental office environment
  • Demonstrate an understanding of the concepts of Multi-User computer Operating systems
  • Apply the principles of resolving problems for single-user and multi-user computer operating systems
  • Maintain and repair server computer peripherals to module level
  • Operate an enterprise server computer system
  • Administer security systems for a multi-user computer system
  • Assemble a server computer and peripherals from modules

Are you Ready to Learn?

APPLY NOW

Phone: +27 (0) 11 759 5940
Email: enquiries@dynamicdna.co.za
Address: 271 Surrey Avenue, Ferndale, Randburg, Johannesburg, 2194

Facebook Twitter Youtube Linkedin-in
We are an accredited
Pearson Vue Test Centre
A Dynamic Technologies company.
Diversity by Inclusion

About Us

Dynamic DNA is an ICT training Academy accredited with the MICT SETA, providing Scarce Skills IT training through blended learning (theory and practical) to develop locally-based skilled technology professionals with a specialized focus on the 4IR specialities. Dynamic DNA’s purpose is bridging the gap between companies that require expert technology professionals, and young learners with the aptitude and ability to step into these positions.

Learn More
A Dynamic Technologies company.
Diversity by Inclusion

Phone: +27 (0) 11 759 5940
Email: enquiries@dynamicdna.co.za
Address: 271 Surrey Avenue, Ferndale, Randburg, Johannesburg, 2194

PAIA

Facebook Twitter Youtube Linkedin-in

© Copyright 2022 Dynamic DNA. | All Rights Reserved. Privacy Policy