IT Learnership: Technical Support

IT Learnership: Technical Support

Purpose of the qualification:

The purpose of this qualification is to build a foundational entry into the field of Computer Sciences and Information Technology, specifically into the field of Systems Support, covering basic knowledge needed for further study in the field of Systems Support at Higher Education Levels.

It Learnership: Technical Support can be acquired in the traditional way of formal study as well as in the workplace, through learnerships. Acquiring the qualification through learnerships has the potential of addressing the problems of the past, where newly qualified people getting into the industry struggled to get employment, because they were required to have practical experience. The workplace experience can now be gained while acquiring the qualification through the various learnership schemes that are planning to use this qualification.

Admission Requirements

Grade 12 Pass or Equivalent (NQF Level 3)

English Pass of 50% and Above

Mathematics Pass of 50% and Above

Mathematics Literacy Pass of 50% and Above

Career Opportunities

  • Network Engineer
  • IT architect
  • System Engineer
  • Windows server & System Administrator
  • Service Consultant
  • Network Administrator
  • Technical Support Analyst
  • Computer network/IT
  • Technical support Manger
  • Project IT


Full Time – On Campus

Day Classes : Mon- Friday





Course Outlines

  • Introduction and Overview
  • General model of a computer
  • Types of Computes
  • Computer Hardware
  • Software
  • Advantages and disadvantages of computers
  • Data and information management.
  • Internet
  • Information systems
  • Computers, Devices, and the Web
  • Connecting and Communicating Online: The Internet, Websites, and Media
  • RISC and CISC CPU architectures ▪ MIPS Assembly language
  • Pipelining – Multicore CPUs
  • Cache architectures
  • Virtualization
  • Performance and benchmarks
  • Memory / SDRAM
  • Secondary storage: hard drives, solid-state drives and RAID
  • USB – General purpose GPUs
  • Open Source Hardware
  • Operations Architecture
  • OSI Model
  • Cloud Networking
  • Network Management
  • Infrastructure
  • Network Security
  • Summary and concluding remarks
  • An introduction to operating systems
  • Understanding the Role of the Operating System Software
  • Types of operating systems
  • OS Classification
  • Network operating systems
  • Software–systems and application software
  • Organizing and storing data
  • Security, privacy and ethical issues in information systems
  • OS Structure
  • Windows Operating Systems
  • Operating systems installation and maintenance
  • Introduction to Computers
  • Computer architecture concepts
  • Discuss how a modern computer works
  • Provide appropriate customer support
  • Hardware and Network Troubleshooting
  • Apply troubleshooting skills to diagnose, resolve and document common hardware and

    software issues

  • Operating Systems
  • Understand the design of a pipelined CPU and cache hierarchy
  • Types of computers
  • Understanding of hardware design of multiprocessors including cache coherence and


  • Issues affecting the nexus of architecture, compilers and operating systems
  • Understand the basics of networking and security
  • Purchasing and Managing Client Computers
  • Introduction to Networks
  • Designing a Network
  • Network Topologies
  • Types of Networks
  • Understanding Networking
  • Understanding Network Cabling
  • Understanding Network Hardware
  • Making WAN Connections
  • Understanding Networking Protocols
  • Exploring Directory Services
  • Connections from Afar
  • Remote Network Access
  • Securing Your Network
  • Network Disaster Recovery
  • Network Servers
114636 | Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment 6 Core
14913 | Explain the principles of computer networks 5 Core
14927 | Apply problem solving strategies 4 Core
10313 | Comply with service levels as set out in a Contact Centre Operation 10 Core
14908 | Demonstrate an understanding of testing IT systems against given specifications 6 Core
14926 | Describe information systems departments in business organisations 3 Core
14921 | Describe the types of computer systems and associated hardware configurations 6 Core
14917 | Explain computer architecture concepts 7 Core
14944 | Explain how data is stored on computers 7 Core
252210 | Handle a range of customer complaints 4 Core
14963 | Investigate the use of computer technology in an organisation 6 Core
14920 | Participate in groups and/or teams to recommend solutions to problems 3 Core
14919 | Resolve computer user’s problems 5 Core
14938 | Resolve technical computer problems 5 Core
119472 | Accommodate audience and context needs in oral/signed communication 5 Fundamental
119457 | Interpret and use information from texts 5 Fundamental
119467 | Use language and communication in occupational learning programmes 5 Fundamental
119465 | Write/present/sign texts for a range of communicative contexts 5 Fundamental
12154 | Apply comprehension skills to engage oral texts in a business environment 5 Fundamental
9015 | Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 6 Fundamental
119462 | Engage in sustained oral/signed communication and evaluate spoken/signed texts 5 Fundamental
119469 | Read/view, analyse and respond to a variety of texts 5 Fundamental
9016 | Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 Fundamental
7468 | Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 6 Fundamental
119459 | Write/present/sign for a wide range of contexts 5 Fundamental
14928 | Demonstrate knowledge of basic concepts of telecommunications 7 Elective
14947 | Describe data communications 4 Elective
14932 | Describe Synchronous/ Asynchronous Communication with computers 6 Elective
14937 | Apply the principles of supporting users of local area networks 7 Elective
14939 | Assemble a personal computer or handheld computer and peripherals from modules 7 Elective
14942 | Demonstrate an understanding of computer network communication 9 Elective
14934 | Demonstrate an understanding of hardware components for personal computers or handheld computers 7 Elective
14922 | Demonstrate knowledge of the principles of electronic logic for computing 9 Elective
14952 | Describe and install a facsimile machine 2 Elective
14941 | Describe and install colour copiers/printers 4 Elective
14945 | Describe and install computer printers 2 Elective
14948 | Describe and install high-volume photocopier machines 4 Elective
14946 | Describe and install photocopier machines 3 Elective
14936 | Describe and install scanning systems 3 Elective
14929 | Describe computer cabling 4 Elective
14953 | Install a local area network 10 Elective
14950 | Install a personal computer or handheld computer and peripherals 7 Elective
14931 | Install networked computer application software 5 Elective
14943 | Install system software and application software for a personal computer or hand-held computer 5 Elective
14940 | Repair a personal computer or hand-held computer to module level 12 Elective
14935 | Repair peripherals for a personal computer or handheld computer to module level 9 Elective

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Information Technology: Technical Support

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