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Purpose of the qualification:
The purpose of this qualification is to build a foundational entry into the field of Computer Sciences and Information Technology, specifically into the field of Systems Support, covering basic knowledge needed for further study in the field of Systems Support at Higher Education Levels.
It Learnership: Technical Support can be acquired in the traditional way of formal study as well as in the workplace, through learnerships. Acquiring the qualification through learnerships has the potential of addressing the problems of the past, where newly qualified people getting into the industry struggled to get employment, because they were required to have practical experience. The workplace experience can now be gained while acquiring the qualification through the various learnership schemes that are planning to use this qualification.
Grade 12 Pass or Equivalent (NQF Level 3)
English Pass of 50% and Above
Mathematics Pass of 50% and Above
Mathematics Literacy Pass of 50% and Above
Full Time – On Campus
Day Classes : Mon- Friday
software issues
synchronization
| DESCRIPTION | CREDITS | UNIT STANDARD TYPE |
|---|---|---|
| 114636 | Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment | 6 | Core |
| 14913 | Explain the principles of computer networks | 5 | Core |
| 14927 | Apply problem solving strategies | 4 | Core |
| 10313 | Comply with service levels as set out in a Contact Centre Operation | 10 | Core |
| 14908 | Demonstrate an understanding of testing IT systems against given specifications | 6 | Core |
| 14926 | Describe information systems departments in business organisations | 3 | Core |
| 14921 | Describe the types of computer systems and associated hardware configurations | 6 | Core |
| 14917 | Explain computer architecture concepts | 7 | Core |
| 14944 | Explain how data is stored on computers | 7 | Core |
| 252210 | Handle a range of customer complaints | 4 | Core |
| 14963 | Investigate the use of computer technology in an organisation | 6 | Core |
| 14920 | Participate in groups and/or teams to recommend solutions to problems | 3 | Core |
| 14919 | Resolve computer user’s problems | 5 | Core |
| 14938 | Resolve technical computer problems | 5 | Core |
| 119472 | Accommodate audience and context needs in oral/signed communication | 5 | Fundamental |
| 119457 | Interpret and use information from texts | 5 | Fundamental |
| 119467 | Use language and communication in occupational learning programmes | 5 | Fundamental |
| 119465 | Write/present/sign texts for a range of communicative contexts | 5 | Fundamental |
| 12154 | Apply comprehension skills to engage oral texts in a business environment | 5 | Fundamental |
| 9015 | Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems | 6 | Fundamental |
| 119462 | Engage in sustained oral/signed communication and evaluate spoken/signed texts | 5 | Fundamental |
| 119469 | Read/view, analyse and respond to a variety of texts | 5 | Fundamental |
| 9016 | Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts | 4 | Fundamental |
| 7468 | Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues | 6 | Fundamental |
| 119459 | Write/present/sign for a wide range of contexts | 5 | Fundamental |
| 14928 | Demonstrate knowledge of basic concepts of telecommunications | 7 | Elective |
| 14947 | Describe data communications | 4 | Elective |
| 14932 | Describe Synchronous/ Asynchronous Communication with computers | 6 | Elective |
| 14937 | Apply the principles of supporting users of local area networks | 7 | Elective |
| 14939 | Assemble a personal computer or handheld computer and peripherals from modules | 7 | Elective |
| 14942 | Demonstrate an understanding of computer network communication | 9 | Elective |
| 14934 | Demonstrate an understanding of hardware components for personal computers or handheld computers | 7 | Elective |
| 14922 | Demonstrate knowledge of the principles of electronic logic for computing | 9 | Elective |
| 14952 | Describe and install a facsimile machine | 2 | Elective |
| 14941 | Describe and install colour copiers/printers | 4 | Elective |
| 14945 | Describe and install computer printers | 2 | Elective |
| 14948 | Describe and install high-volume photocopier machines | 4 | Elective |
| 14946 | Describe and install photocopier machines | 3 | Elective |
| 14936 | Describe and install scanning systems | 3 | Elective |
| 14929 | Describe computer cabling | 4 | Elective |
| 14953 | Install a local area network | 10 | Elective |
| 14950 | Install a personal computer or handheld computer and peripherals | 7 | Elective |
| 14931 | Install networked computer application software | 5 | Elective |
| 14943 | Install system software and application software for a personal computer or hand-held computer | 5 | Elective |
| 14940 | Repair a personal computer or hand-held computer to module level | 12 | Elective |
| 14935 | Repair peripherals for a personal computer or handheld computer to module level | 9 | Elective |
Phone: +27 (0) 11 759 5940
Email: enquiries@dynamicdna.co.za
Address: 271 Surrey Avenue, Ferndale, Randburg, Johannesburg, 2194
Dynamic DNA is an ICT training Academy accredited with the MICT SETA, providing Scarce Skills IT training through blended learning (theory and practical) to develop locally-based skilled technology professionals with a specialized focus on the 4IR specialities. Dynamic DNA’s purpose is bridging the gap between companies that require expert technology professionals, and young learners with the aptitude and ability to step into these positions.
Phone: +27 (0) 11 759 5940
Email: enquiries@dynamicdna.co.za
Address: 271 Surrey Avenue, Ferndale, Randburg, Johannesburg, 2194
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