Business Administration Services Learnership

This qualification lays the foundation for the development of management qualifications across various sectors and industries. It specifically develops management competencies required by learners in any occupation, particularly those who are currently operating as junior managers. The qualification introduces key terms, rules, concepts, principles and practices of management that will enable learners to be informed managers in any occupation. It has also been developed to enable managers or prospective managers to access higher education and provide flexible access to life-long learning.

The scope of management covers four domains: leadership, self-management, people management and management practices. This qualification addresses each of these domains with generic competencies, thereby enabling learning programmes to be contextualised for specific sectors and industries.

The learners who achieve this qualification will be able to demonstrate competencies in management relating to Planning, Organising, Leading, Controlling and Ethics. Overall, this qualification will ensure that learners are capable of:

  • Developing plans to achieve defined objectives.
  • Organising resources in accordance with a developed plan.
  • Leading a team to work co-operatively to achieve objectives.
  • Monitoring performance to ensure compliance to a plan.
  • Making decisions based on a code of ethics.

Admission Requirements

Communication at NQF level 2/Grade 10.

Mathematical Literacy at NQF level 2 /Grade 10.

It is recommended that learners have: Computer operating skills at NQF Level 2/Grade 10 or equivalent.

Industry Relevance

  • Secretarial services
  • Reception services
  • Switchboard operations
  • Financial Administration
  • Banking Administration
  • Personal/executive assistant services
  • Technical assistance
  • Typing
  • Data capturing
  • Systems administration
  • Human Resources administration
  • Basic Contracts Administration
  • Legal Secretarial services
  • Reception supervision
  • Change administration and management
  • Relationship management
  • Project coordination


Full Time – On Campus

Day Classes : Mon- Friday





Services SETA Learnership

Services SETA Learnership

Leanership Outlines

  • Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems
  • Measure, estimate & calculate physical quantities & explore, critique & prove geometrical relationships in 2 and 3 dimensional space in the life and workplace of adult with increasing responsibilities
  • Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues
  • Accommodate audience and context needs in oral communication
  • Interpret a variety of literary texts
  • Interpret and use information from texts
  • Write texts for a range of communicative contexts
  • Engage in sustained oral communication and evaluate spoken texts
  • Read analyse and respond to a variety of texts
  • Use the writing process to compose texts required in the business environment
  • Write for a wide range of contexts
  • Achieve personal effectiveness in business environment
  • Apply the budget function in a business unit
  • Apply efficient time management to the work of a department/ division/section
  • Apply knowledge of self and team in order to develop a plan to enhance team performance


  • Manage administration records
  • Develop administrative procedures in a selected organisation
  • Describe and apply the management of stock and fixed assets in a business unit
  • Present information in report format
  • Process incoming and outgoing telephone calls
  • Work as a project team member
  • Display cultural awareness in dealing with customers and colleagues
  • Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace
  • Comply with organisational ethics
  • Describe and assist in the control of fraud in an office environment
  • Manage service providers in a selected organisation
  • Contract service providers
  • Analyse new developments reported in the media that could impact on a business sector or industry

Are you Ready to Learn?

Are you looking to Train your Staff?

We offer online and on the job training for businesses looking to up-skill their staff. Contact us today and let's talk about your skills development needs