Microsoft Buisness Apps
Microsoft Customer Insights - Journeys
About the Course: Microsoft Customer Insights - Journeys
This course will review the marketing application configuration needed to drive business growth. It will also dive into lead management, marketing forms and pages, segmentation, and email marketing messages. All these pieces are tied together through interactive customer journey design, including event and survey configuration.
Audience Profile
This course is designed for IT or marketing professionals who want to learn how to leverage Dynamics 365 for Marketing for businesses.
Course Objectives
After completing this course, students will be able to:
- Configure advanced settings
- Manage marketing content, templates and integrations
- Create and manage leads
- Design and create marketing forms and pages
- Create and manage segments
- Set up and launch customer journeys
- Create and manage events
- Distribute and analyse surveys
Knowledge of the Dynamics 365 platform and an understanding of basic marketing principles.
4 Days
Online/Instructor Led
MS-MB220T00
Modules
In this module, you will learn about advanced settings, marketing content, templates and integrations in Dynamics 365 for Marketing.
Lessons
- Configure advanced settings
- Manage marketing content and templates
- Manage LinkedIn and Power BI integrations
You will be able to:
- Configure advanced settings such as organisation, business management, and content.
- Manage marketing content and templates.
This module will review how to create, manage and score leads.
Lessons
- Create and manage leads
- Assess sales readiness
You will be able to:
- Create and manage leads.
- Synchronise leads from LinkedIn.
- Assess sales readiness using lead scoring models.
This module will cover how to create marketing forms and pages.
Lessons
- – Create marketing forms
- – Create marketing pages
- – Manage internet marketing
You will be able to:
- Create marketing forms and embed them on marketing pages.
- Create a marketing page.
- Preview, validate and go live with a marketing page.
- Create marketing form and page templates.
This module will cover how to manage segments, subscription centres, lists and double opt-in.
Lessons
- Create and manage segments
- Create and manage subscription centres
- Double opt-in
You will be able to:
- Configure static and dynamic segments.
- Create a subscription list.
- Set up a subscription centre page.
- Set up and enable a double opt-in process.
This module will cover how to create email messages in Dynamics 365 Marketing.
Lessons
- Create Email Message
You will be able to:
- Create and design email messages.
- Preview, validate and go live with email messages.
- Save an email message as a template.
This module will review the customer journey creation process.
Lessons
- Create customer journeys
You will be able to:
- Create a customer journey from a template.
- Identify customer journey tiles and properties.
- Validate and go live with a customer journey.
- Create an account-based customer journey.
- Understand the marketing calendar features.
This module will demonstrate how to view, understand and manage customer insights.
Lessons
- Marketing insights
- Customer insights
- Marketing execution insights
- Lead management insights
- Internet marketing insights
- You will be able to:
- Locate insights.
- Understand marketing insights such as contact, segment, customer journey, marketing email, and leads.
In this module you will learn how to manage event planning and execution in Dynamics 365 for Marketing.
Lessons
- Manage event planning
- Manage event execution
You will be able to:
- Create in-person and webinar events.
- Set up event planning features such as sessions, speakers, event passes, waitlists, and venues.
- Create and manage recurring events.
In this module you will review how to configure, design and distribute surveys in Dynamics 365 for Marketing.
Lessons
- Create surveys
You will be able to:
- Create a reusable survey theme.
- Create, design, preview and publish a survey.
In the Results module, you will review marketing event and survey insights.
Lessons
- Review event and survey results
You will be able to:
- Utilise the event dashboard to assess the outcome of your events